Q. Who is Access Gas Services Inc.?

A. Access Gas Services Inc. is an innovative natural gas marketing company supplying natural gas services to industrial, commercial and residential customers throughout British Columbia.

Q. What is Commercial Unbundling?

A. Commercial Unbundling refers to separating your existing service of gas supply from your gas delivery. This means that you can purchase your natural gas from an independent marketer and still have that gas reliably delivered to your business by Terasen Gas. The Unbundling option has been available to commercial customers since 2004.

Q. What are the benefits of Unbundling?

A. The Unbundling Program allows you freedom of choice in choosing who you buy your gas from. By choosing Access Gas Services as your natural gas provider, you are protecting yourself from fluctuating gas prices by entering into a fixed rate for a period of 1, 3 or 5 years.

Q. What is Customer Choice?

A. Customer Choice is a new program developed by Terasen gas that will offer BC residential customers a choice in natural gas suppliers. Starting May 2007, customers can choose to sign with a gas marketer for a long-term, fixed rate contract which will be effective November 1, 2007.

Q. How do I know if I am eligible to take part in the Customer Choice program?

A. All Terasen Gas customers living in the Lower Mainland, Fraser Valley, Interior and Kootenays will be eligible to take part in this program. Due to different rate structures, customers in Fort Nelson, Vancouver Island, Powell River, Whistler, Revelstoke and the Sunshine Coast are not currently eligible for this offer.

Q. How does Access Gas Services supply natural gas to my home or business?

A. Access Gas Services secures natural gas in the wholesale market, much the same way Terasen does, and then makes arrangements for Terasen Gas to transport the gas to your home or small business. There is no interruption of service by choosing to buy your natural gas with us.

Q. Will I receive two bills then?

A. No, Terasen Gas will continue to bill you as they always have. Terasen will bill you directly for commodity, transportation and distribution costs. You will receive your contracted Access Gas Services rate, and Access Gas will be identified on the bill as your commodity provider. You will also continue to make your payments to Terasen Gas and will still be able to take advantage of their various payment options.

Q. How can I sign up with Access Gas Services?

A. You can sign up online on our website, or call us toll free at 1-877-519-0862.

Q. When will my contract take effect?

A. The effective date depends on the timing of enrollment with Terasen. Beginning in November 2007, both Commercial Unbundling and Residential Unbundling Agreements will take effect at the beginning of each month, subject to one full month notice of the change to Terasen Gas.

Q. What happens if I move?

A. For residential consumers, as long as your move is within the eligible Terasen Gas service areas, your energy agreement is fully transferable. Access Gas Services would appreciate that you give us notice of the change at least 60 days prior to your move to ensure there is no disruption of service. For commercial consumers, as long as your move is within the eligible Terasen Gas service areas, Access Gas Services will allow you to take your energy agreement to your new location. However, your commercial natural gas supply agreement will need to be amended to reflect the new location. Access Gas Services would appreciate that you give us notice 60 days prior to your move. This gives us time to accommodate your move, amend the agreement and coordinate with Terasen Gas to ensure no disruption in service.

Q. Is there a penalty for canceling my contract?

A. Once you sign your gas agreement with Access Gas Services, you have 10 days to cancel without penalty. After this 10 day window, you are legally bound to the contract and may be subject to early exit fees.

Q. Who do I contact if I experience a disruption in service or a gas leak?

A. Terasen Gas will continue to be responsible for repairs and maintenance. The costs of these services are included in the rates charged by Terasen for distributing the gas.